Legal
Terms of Service
Effective date: July 9, 2026 · Last updated: July 9, 2026
These Terms of Service ("Terms") govern your access to and use of the MyTradeline platform. By creating an account or using the Service, you agree to be bound by these Terms.
1. Description of Service
MyTradeline provides an AI-powered receptionist platform for local service businesses, including:
- AI voice receptionist that answers inbound calls on your behalf
- Automated SMS text-back for missed calls
- Lead capture, qualification, and appointment booking
- Google Calendar integration
- Customer relationship management dashboard
- Automated review requests and follow-up messaging
- Monthly ROI reporting
2. Eligibility and Account Registration
You must be at least 18 years old and operating a legitimate business to use MyTradeline. You are responsible for maintaining the confidentiality of your account credentials and all activity under your account.
3. Subscription and Billing
- No setup fee. You are charged only your monthly subscription rate.
- 14-day free trial. A payment card is collected at signup, but your first charge does not occur until Day 15. Cancel any time before then and you will not be billed.
- Automatic renewal. Subscriptions renew monthly unless cancelled.
- Cancellation. Cancel anytime from account settings. Access continues through the paid period.
- Price changes. We provide 30 days' notice before changing prices.
4. Acceptable Use
You must not use MyTradeline to:
- Harass, deceive, defraud, or harm any person
- Send unsolicited commercial messages (spam)
- Violate any applicable federal, state, or local law
- Reverse engineer or interfere with the platform's infrastructure
- Resell or sublicense the Service without written consent
5. Telephone and SMS Compliance
You are solely responsible for compliance with all applicable telephone and SMS laws
including the TCPA, CAN-SPAM Act, and applicable state laws. This includes obtaining required consent from individuals before contacting them via phone or SMS, and complying with call recording notification requirements in your jurisdiction.
We reserve the right to suspend accounts that receive credible complaints of TCPA or telecommunications law violations.
6. Your Customers' Data
You are the data controller for your customers' information captured through MyTradeline. You agree to:
- Have a lawful basis for processing your customers' personal data
- Maintain a privacy policy informing customers about AI-assisted interactions
- Respond to customer requests regarding their personal data
7. AI-Generated Content
- We do not guarantee AI responses will always be accurate or error-free
- You are responsible for reviewing your AI configuration and monitoring interactions
- Do not rely on AI responses for safety-critical communications without human review
8. Limitation of Liability
To the maximum extent permitted by law, MyTradeline shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability shall not exceed the amount you paid us in the three months preceding the claim.
9. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranty of any kind. We do not warrant that the Service will meet your specific business requirements or that AI responses will result in any particular business outcome.
10. Indemnification
You agree to indemnify and hold harmless MyTradeline from any claims arising from your use of the Service, your violation of these Terms, or your violation of any applicable law including telecommunications laws.
11. Termination
We may suspend or terminate your account for violations of these Terms. Upon termination, your data is retained for 30 days before permanent deletion.
12. Governing Law
These Terms are governed by the laws of the State of Texas. Disputes shall be resolved in the courts of Bell County, Texas.